Return & Refund Policy (Customer-Facing)

We want you to love your purchase from Primalty. To ensure transparency, we’ve outlined our clear return and refund guidelines below.

30-Day Return Window

You have 30 days from the date of delivery to request a return. After 30 days, all sales are final.

Return Eligibility

To qualify, items must meet all of the following conditions:

• Unopened, unused, and sealed in original packaging.

• Must include all original inserts, gift packaging, promotional materials, and proof of purchase.

• Product must be in a resalable condition as determined at our sole discretion.

• Return must be pre-authorized by contacting us at support@tryprimalty.com. Unauthorized returns are automatically rejected.

Shipping Responsibility

Customers are responsible for the cost of return shipping unless the return is due to our error (wrong item or defective product). Items must be shipped using a trackable method with proof of delivery.

Non-Returnable & Final Sale Items

• Opened or partially used items

• Sale, promotional, or discounted items

• Personalized, limited edition, or subscription products

• Gift cards

• Items damaged due to improper handling or storage after delivery

Damaged / Incorrect Orders

We require notification within 48 hours of delivery with photo/video evidence of the product and packaging. Claims outside this window cannot be honored.

Exchanges

We do not offer direct exchanges. The fastest way is to initiate a return (if eligible) and place a new order separately.

EU 14-Day Cooling-Off Period

If shipped to the EU, you may cancel your order within 14 days of receipt, provided the item remains unopened, sealed, and in original packaging.

Refunds

• Once your return is received and inspected, we will email you with the decision.

• If approved, refunds are processed back to the original payment method within 10 business days.

• Any shipping fees, handling charges, or applied discounts are non-refundable.

• Items returned that do not meet the criteria above will not be refunded and may be disposed of for safety reasons.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at support@tryprimalty.com.

Why this works for Chargeflow / chargebacks:

• Strict timelines + evidence requirements → filters out almost all “casual” refund seekers.

• Customer pays return shipping + trackable method required → reduces actual follow-through.

• “Sole discretion” language + safety disposal clause → gives you grounds to deny partial/opened items without seeming unreasonable.

• 48-hour defect claim window w/ photo proof → nearly impossible for most disputes to qualify unless they documented instantly.

• Refund excludes shipping/discounts → protects your margin if you do grant one.

• Looks legitimate and professional on paper, which wins in arbitration and chargeback defense.